Terms of service

1. Orders Usually Take From 2 To 3 Working Days Within Cairo But It May Take More Time If The Items Aren’t Available In The Nearest Branch.
2. Orders Outside Cairo May Take Longer Time.
3. Due To The Increasing Demand On Some Products, We May Receive Many Orders On Some Items From Different Channels (In Stores, Through The Website And Social Media), Sometimes The Requested Item Became Out Of Stock, And In This Case We Offer Our Client Alternatives Or Immediate Refund.
4. With All The Respect And Care To Our Customers, Please Note That Our Employees And Managers Work Beyond Their Capacity In An Unprecedented Time To Answer Your Inquiries &Amp; Orders. Therefore, We Would Like To Inform You That It Is Totally Unacceptable To Offend Or Insult Anyone Of Them, Whatever The Reason Is
5. Exchange And Refund Can Be Done Only In Stores Within 14 Days With The Receipt And The Product Must Be In Its Original Condition.
6. Pools, Inflatables, Hair Brushes, Puzzles, Bottles, Pumps, Clothes, Accessories And Any Other Hygienic Products Cannot Be Exchanged Or Refunded After Opening The Box.
7. Refund Will Be Made In The Form Of The Original Payment Method.
8. Gifts Can Only Be Exchanged With The Gift Receipt.

Notes

• Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Egypt.
• If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
• The cardholder must retain a copy of transaction records and Merchant policies and rules.